Refund policy

 

Coordinate Refund Policy

At Coordinate, we strive to offer products of the highest quality and want to ensure that you are completely satisfied with your purchase. However, we want to clarify our refund policy to ensure a clear and fair experience for all our customers.

1. General Refund Policy:

Please note that, in general, we do not offer refunds for change of mind or for any reason not related to a product defect or an order error.

2. Cases Where Refunds Are Offered:

Refunds will be granted only in the following cases:

• Defective Items: If the received item has manufacturing defects or quality issues, please contact us immediately to arrange for a return and refund.
• Order Errors: If we have sent an incorrect item or made an error in the size, please inform our customer service team so that we can correct the mistake and process a refund.

3. Refund Process:

To request a refund in one of the mentioned cases, follow these steps:

1. Contact our customer service team at coordinatespace.us@gmail.com within 15 days from receipt of the product.
2. Provide a description of the issue and relevant evidence, such as photos of the defect or incorrect item.
3. Our team will review your request, and if approved, we will provide instructions for returning the item and processing the refund.

4. Return Costs:

In cases of defective items or order errors, we will cover the return costs. For other cases, the return cost will be the customer's responsibility.

5. Processing Time:

Once we receive the returned item and verify the issue, we will process the refund within [number] business days. The refund will be made via the same payment method used in the original purchase.

For any additional questions about our refund policy, please contact us at coordinatespace.us@gmail.com.